Customer online assistance and technical support

Provide remote assistance & advices for:

  • Troubleshooting and fault finding,
  • Problems identification and tracing,
  • PMCS (Preventive maintenance checks and services) and maintenance tasks assistance,
  • Technical problems,
  • Real-time online support on short notice directed by a technical expert,
  • Assistance and guidance through equipment life cycle.


  • For non-urgent matters please fill in the assistance request form
  • For urgent matters (Accident/Incident or Safety critical): +32 475 30 08 60